IRRO Grievance Redressal System

Filing a dispute

Written submission required Any dispute regarding amounts paid or payable must be submitted in writing.
Contact details The submission must be made by or on behalf of the rights holder and include the full name and address of the complainant.

Escalation and resolution process

CEO Determination

The matter is first referred to the CEO (Chairman) of IRRO for an initial determination.

Governing Body Review

If the issue remains unresolved, it escalates to the Board of Directors for a formal decision.

Mediation

If the rights holder remains aggrieved, the matter proceeds to mediation.

Mediator: Must be mutually agreed upon by both parties.
Binding: The mediator's decision is final and binding.
Costs: Expenses are shared equally between the parties.

Arbitration

Should mediation prove unsuccessful, either party may refer the dispute to a single arbitrator under the Arbitration Act of India. The arbitrator's decision is binding.

About Us

The Indian Reprographic Rights Organisation (IRRO) is a government-authorised copyright society, registered under the Copyright Act, 1957, to manage and administer reprographic rights of authors and publishers.

IRRO Grievance Redressal System